Shipping & Returns

Shipping:

We ship through DHL Express. During checkout, you will get a live quote from DHL Express, with our corporate discounts applied. We partner with DHL Express because it has the best shipping rates for the fastest delivery (2-3 days), to almost any part of the United States. 

You will receive an email with your tracking number once your order has been shipped.

We blend to order. That means it might take a couple of days to get your order blended and ready to ship. All orders are shipped within 5 business days from date of order.

Returns:
At Assam Tea Company customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by calling 1-800-924-7295 or 604-568-8695 or email us at sales@assamteacompany.com.

Please check your purchase within 3 days upon receipt. If you received an incorrect or damaged item, please call us or email us right away so that we can correct the problem.

If you are returning a non-food item, it should be unused and in original packaging to be eligible for a full refund.

Returns must be accompanied by a Return Authorization Number (RAN). To receive your RAN, please contact us. Items returned without RAN will not be refunded. 

Our physical address for returns is:

Assam Tea Company, Ltd.
114 Hanover Drive,
Pottstown, PA 19464